Dear Sir/Madam,

We are contacting you regarding the situation you are currently experiencing. Please again be assured that we worked really hard to find a suitable solution, but we need to be sure to follow German laws. We have listened to the feedback and know that this situation was caused without any influence from your side.

Therefore we decided to help you as much as we can. On Monday (15.09.2014) at 11:00 CEST we will unlock all servers for 24 hours, so you can make a backup of your files. Sadly we cannot unlock individually or beforehand, and after these 24 hours we will have to close all servers again.

Most of the feedback indicates that the service LeaseWeb provided was good and you would like to stay with our services, therefore we also want to approach you with the offer to rent an identical or better server to yours. Take a look at our website http://www.leaseweb.com for our offers.

If you order it with a 12 month contract, we would agree to give you 2 months for free. Please proceed to our website to order there and provide us with your order number, so we can add this promotion. The order ID will be send by email after you ordered. Also be sure that this will be a new server with new IP and without data. Data transfer and software configuration has to be arranged by yourself, LeaseWeb will not assist in any case.

Please be aware that we only offer unmanaged services, but we are sure you will find providers with value added services or help for the data transfer.