Let's recap the past week...

1. No payouts since 22 December 2010, and next weeks payouts are marked as being late as well. Supposedly due to a "corrupt swift file", something I've actually never heard of until now.

2. When people ask about their payouts, Tomas decides it's a good idea to downplay the situation and respond with very bad humor... "Funds are in motion" (mocking epassporte)... "Funds are safe"... "Money is where it should be"... etc etc etc.

3. Service disruption due to "lags". Unable to accept new joins for nearly an entire day. New sales attempts were getting "communication error" messages as reason for failure.

4. Again with the expired certificate. Now unable to process new sign ups due to "certification failure".

5. Rates doubled overnight without any notification whatsoever. Granted, the fees are still lower than the competitors, and I'm not complaining about the fees themselves, but the sudden increase with no notification is an issue for me.

6. Some new 5% holding apparently due to some new policies from Mastercard. But then, we're also being told that the 5% hold back is being used to fund redpass.com, which is umm... stealing? Or is it borrowing without permission since we're not getting it back? Point is, it feels more like a loan than a hold back, and they're not paying us interest on said loan. No matter how you look at it, using our funds to pay fund their project is a big no no.


Anyway, I'd really like to know wtf is going on, and most importantly... where is our money? You cannot downplay this and use excuses like "well, we've never been late before" and expect that everything is just going to be ok. Companies have been in business for 30+ years without missing payments to their employees; but for some reason, it's ok for payment processors in adult to miss payments? I don't think so.

You want us to trust you? Then you really need to step in here and take our questions seriously.

Due to a technical failure with the SWIFT network for international wire payments, our payment files sent from the 20th of December was altered and flagged as corrupt. Due to the global holyday season, we did not get this information before the 23rd of December and called in techs to send new payment instructions.

Due to late bank deployment of the files (holydays) we got confirmation on the files today (the 29th of December) and clients should see payments the coming days.

We apologize with all our heart! This was the worst time for both you and us due to the holydays with lack of staff and also one of the most important periods of the year to get the payment in time for Christmas.

Best Regards
Zombaio Operations Department

As 2011 stays in front of the door, I would like to take a moment to thank each of you for your patience, understanding, and support during Decembers payout delays and service disruption.

We know how important payments on time are and we take any disruption to our service very seriously. We are pleased to confirm that the service is back to normal and all late payments are confirmed on-route.

As a valued customer of Zombaio, we would like to offer you a sincere apology and will credit the payment fee of $10 or â,¬6 per late payment to your account during January.

Thank you for allowing us at Zombaio to be a part of your business. We hope your holidays and the New Year was a time of joy, peace, and health for you and your family.