Please be advised that, at 12:00 PM PDT September 2, 2010, we were
notified that effective immediately, Visa International has suspended
our banking partner’s (St. Kitts Nevis Anguilla National Bank)
ePassporte Visa program. The ePassporte e-Wallet program continues to be
up and running, except funds cannot be transferred between your Visa
Account and your e-Wallet. At this time ePassporte can no longer issue
Visa Cards, and the ability for our Account Holders to make point of
sale purchases and withdraw funds from ATMs has also been suspended.
Funds stored in the Wallet can be used for P2P transfers and withdrawals
(ACH or Credit Card ONLY), but funds in the Vcard can not be accessed
right now. Funds can NOT be transferred to the Wallet from the Vcard and
vice versa until further notice.
At this time we do not know why this drastic action was taken by Visa.
To us, it is unconscionable that such action would be taken without the
opportunity for ePassporte to fully understand Visa’s reasons and to be
able to take all steps necessary to keep our program running the way it
has so successfully done for over 7 years. But that is what Visa has done.
As soon as we have more information we will be in contact with you.
In the meantime please be assured that your funds are safe.
We are very sorry for the short notice and apologize for any
inconvenience this may cause. The ePassporte team is working diligently
to rectify this situation.
We kindly ask you to bear with us while we work through this issue.
Thank You,
--
Andi S.
ePassporte Account Holder Services
accountverification@epassporte.com <mailto:cs@epassporte.com>
International and US: 1-310-301-2001