MasterA
Буквально вчера получил письмо следующего содержания, все цитировать не буду, только главное:
We want to contact you to discuss a situation that we are confronting that involves your account with us.
Over the past year you have been an active user of Direct Debit EU
processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our
partners in processing have underfunded the payouts to us, and in turn
we have overpaid you on transactions that were never settled to us. In
short, we have paid you out funds that we should not have paid you out.
If you want you can also find more information about this DDEU matter in
your Control Center --> My Money.
For your particular sites, this total comes to 5.386,50 USD. I realize
this is quite a large amount, and we are extremely upset at our
processing partners that have allowed this number to grow to this size.
The next step is to find a way in which we can settle up this amount
with you in a timely fashion.
We propose that in order for your ongoing revenue to be minimally
impacted, we therefore want to deduct the outstanding amount from your
holdback, currently set at 3074 USD and that we take the exceeding
amount of 2312,50 USD from your next four consecutive invoices.
Although we have the right under the terms and conditions of the
processing agreement with you to do this unilaterally, we want to
discuss with you what works best, and how we can get through this with
the least amount of pain. I also want to ensure you that we have put in
place additional controls that will prevent this from happening again in
the future. Ну и так далее ... .
Довольно вежливо. Сумма для меня не смертельная, они у меня вторым биллингом стоят и погоды не делают. К сожалению, у них такие статсы, что там черт ногу сломит. Меня что беспокоит, перед кончиной iBill, кто помнит, тоже русским написал про переплату, хотя переплат никаких не было, тем не менее бабки удержали. Вот и сейчас Финик лег, эти фокусничают, что дальше? Или скорее кто следующий?