Thank you for contacting us. Please be informed that we have received the document you have sent us.
However, in order for our specialists to take a decision we will need you to send us a prinscreen of your ePassporte account where the transaction made with us is shown.

ну по БИНу банк только пробивается, не факт же что карта выпущенная этим банком - обязательно от Epassporte

А то скажи откуда я знаю что вы можете сделать на сканами моей админки и зачем они вам нужны

В случае кард нот презент транзакции, они могут попросить всё что угодно, для подтверждения легитимности. Биллинговой компании или банку-экваеру жаловаться смысла нет, те только похвалят мерчанта за бдительность. Тем более, что ни о каких требованиях речи нет, они ведь не заставляют Еву делать эту покупку.

Как я понял у ТС трансакция прошла - деньги сняли с карты а теперь что-то хотят прежде чем отдать товар (услугу). А этого они делать не имеют права насколько я понимаю. поправьте если я не прав.

Ну, во-первых виртуальная карточка эммитированная St. Kitts-Nevis-Anguilla National Bank Ltd это уже 99% Епасс, во-вторых поскольку карта ко-брендинговая, вполне вероятно что и бин у неё немного другой.

Кстати, интересно было бы проверить. У меня епасса нет, кто-нибудь, напишите пожалуйста первые 6 цифр епассовской карты.

Как я понял у ТС трансакция прошла - деньги сняли с карты а теперь что-то хотят прежде чем отдать товар (услугу). А этого они делать не имеют права насколько я понимаю. поправьте если я не прав.

Please be advised that our verification department only verifies foreign credit cards with a copy of the front and back of the credit card. however, you can pay with a wire transfer. Otherwise if you wish we can cancel your order and refund your card.

Your invoice 291039 in the amount of $X.XX has been processed with errors.

We will attempt to process your invoice again shortly.

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Transaction ID: 0
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Your current payment method is not valid
Please enter a new payment method to complete this purchase.

This transaction failed because we were unable to verify this credit card through our card validation process. In order to proceed with your transaction, please select a different funding method or add a different credit card.

> Thank you for your email,
>
> In regards to your concern, please see below for more information.
>
> Please be advised that ePassporte is not associated with ?PAYPAL
> *ROVEDIGITAL? for business, because of that the transaction you made with
> this merchant has got declined.
>
> Please be advised that ?GOOGLE? is not associated with ePassporte for
> business because of that, the transaction you made with this merchant has
> got declined. We apologize for the inconvience caused.
>
> Hope this has answered your question. If you have any further concerns,
> please do contact our Customer Service in the information listed below.

Dear Reeta.P,

I'm satisfied with ePassporte almost in all cases and it's the best service between other competitors.

I really understand that ePassporte is not associated neither with paypal nor with googlecheckout or any other payment processor (if you are associated with some payment processors - let me know, I'll try to use them in every case when they are available)

I just want to know is my problem (declined transactions with unable to verify this credit card through our card validation process) reason) a common problem that many of ePassporte clients also have or is it related to my account only?

Maybe it's because some payment processors wants to make ePassporte clients life not so easy... or maybe it's because of my account status, or because account is registered in US or some of Caribbean countries and I provide on checkout pages the country where I live (Ukraine).

Please, let me know. I want to use great ePassporte service and I also want my payments to be processed.

If you can, please, provide me with names of the country and city where bank account who issued the Virtual and Electron debit card is registered and maybe this info will help me to avoid such problems payment processors that are really doing too much checking because of the problems with carders (for example: verifying that cardholders country is the country where debit card was issued, etc...)

I don't ask any confidential information, and I expect comprehension from your side.

Thank you very much for the help to resolve the problems I have,